Support & FAQ

You can sign up with your email and a password, use Sign in with Google, or use Sign in with Apple on supported Apple devices. Your account can sync supported cloud-backed data, including Premium status, favorites and selected learning progress, across supported devices. If you forget your password, use the password reset option on the sign-in screen.

First, check your internet connection and make sure you are using the same method (email, Google, or Apple) you originally signed up with. If you still cannot sign in, email us at support@wordpara.com with your registered email address and we will help you regain access.

Premium is a one-time, lifetime purchase — not a subscription. It unlocks Lifetime Premium features, including keeping your favorite words. You pay once and keep access; there is nothing to renew or cancel.

Open the app and choose the Premium option on the upgrade screen. On iOS the purchase is processed securely by Apple through Apple In-App Purchase and charged to your Apple ID. On Android it is processed by Google through Google Play Billing and charged to the payment method on your Google account. The price is always shown before you confirm.

If you reinstall the app or switch to a new device, tap Restore Purchases on the Premium screen. Make sure you are signed in to the same Apple ID (iOS) or Google account (Android) you used for the original purchase, as well as to your WordPara account, and your Lifetime Premium will be restored.

Purchases are processed by the app stores, so refunds are handled by Apple or Google. On iOS, visit Apple's "Report a Problem" page (reportaproblem.apple.com) or contact Apple Support. On Android, request the refund from your Google Play order history (play.google.com) or contact Google Play support. See our Terms of Use for details.

WordPara shows occasional interstitial ads from Google AdMob. They appear only after you tap certain buttons, and whatever you were doing continues as soon as you close the ad. Ads are not rewarded — watching one does not give you coins, energy, or any other bonus. Premium does not remove ads: it is a one-time unlock of the Premium features, so Premium users may still see ads. Where consent is required, we ask for it through Google's consent form before personalized ads are shown.

You earn coins as you study and keep your learning streak going. Coins can be redeemed for available rewards in the app, such as products and discount codes. Available rewards and stock can change over time.

You can delete your account at any time from Account > Delete Account inside the app. Your personal data is permanently deleted or anonymized. For full details, see our Delete Account page.

Yes. We collect only what we need to run the app and protect it with industry-standard safeguards. You can read exactly what we collect and how we use it in our Privacy Policy.

Email us at support@wordpara.com and we will get back to you, typically within 24–48 hours. Including your device model and iOS or Android version helps us resolve issues faster.